Frequently asked questions

Q1. How do I place an order on upgroc.com?

Ordering is easy, just follow the basic steps outlined below:

– Browse the website for the products you need.

– Add products to cart by clicking on the + sign.

– Follow the instructions by adding your address and choosing your preferred payment method and place your order.

– Hooray! Now just leave the rest to us to pick the best produce and deliver it to your doorstep.

For further assistance you can contact our customer service team through the online chat, or calling us on +971549947054, or send us an email on help@upgroc.com

Q2. Is there a minimum amount to place an order?

There is minimum amount of 100 AED to place an order,

Q3. Does Upgroc delivers to me?

At the moment we deliver to Dubai only, but very soon we will be delivering to the rest of the Emirates.

You can subscribe to our newsletter to be updated with our new delivery emirates.

Q4. How long will it take to have my order delivered?

Delivery times are different from location to the other. Please choose your location on the checkout to see the delivery times available for your area

Q5. How can I change or cancel an order?

You can change, reschedule, or cancel an order at anytime before the order gets shipped.
You can cancel the order thought “My Orders” page in your account dashboard, or simply reach out to our customer support team and they will be happy to support you. You can contact us through the online chat, or calling us on +971549947054, or send us an email on help@upgroc.com

Q6.What if I am not home to receive my order?

If you think you may not be home on time to receive your order, or if you miss your delivery, please get in touch with our Customer Support team and they will do the needful to ensure the delivery of your order.

You can contact us through the online chat, or calling us on +971549947054, or send us an email on help@upgroc.com

Q7.I want to return a product that I purchased from Upgroc, what can i do?

Please refer to the Return & Refund policy and get in touch with us through the online chat, or calling us on +971549947054, or send us an email on help@upgroc.com

Still question?

Fill the form to ask you more questions, our suppoters will respone as soon as possible.